Returns Policy
Last updated: December 2025
This Returns Policy applies to purchases made through www.coffeeclubbristol.co.uk.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
2. How to Return an Item
To exercise your right to return, please contact us at hello@coffeeclubbristol.com within 14 days of delivery, stating your order number and reason for return.
Returned items must:
3. Return Costs
Unless the item is faulty or incorrect, you are responsible for return postage costs.
4. Refunds
Once we receive and inspect the returned goods, we will issue a refund within 14 days using the original payment method.
Original delivery costs will be refunded at the standard delivery rate (where applicable).
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible. We will cover return shipping and provide a replacement or full refund.
6. Exceptions
Personalised or custom-made items are non‑returnable unless faulty.
7. Contact
For returns enquiries: hello@coffeeclubbristol.com